People's Safety is Our Top Priority
In Sector Alarm our priority is to protect people. With the recent events about the coronavirus (COVID-19), we are committed to maintaining the health & safety of our customers and employees. Accordingly, we would like to inform you of the actions we are taking to guarantee the continuity of our services. We are closely monitoring and following the recommendations and guidelines set out by the Government and our Public Health authorities .
Our Service Engineers
Our install & service engineers are fully trained and equipped to continue operating as normal during visits to your home. They are following all the procedures of the Sector Alarm Health & Safety policy which is aligned with the guidelines provided by the authorities.
Our Alarm Receiving Centre (ARC) and Call Centre Operations
As a contingency plan, the appropriate technical measures have been put in place to ensure the continuity of our core departments such as our Alarm Receiving Centre and Customer Support. The activity of these areas of the company is essential and is considered so by the governments, therefore we will continue to provide a quality service.
Thus, we ask that if you have been recently visited by one of our security experts and you have been diagnosed with COVID-19, or if you have been in direct contact with a person affected, please inform us so that we can take the appropriate measures.
To do this, and in order not to collapse the phone lines, please contact us via chat or send us an email to firstname.lastname@example.org. In case of incident, call us at (+34) 902 23 2000 or (+34) 951 51 3000.
We hope we will soon overcome this challenge that has been appeared in our society, we thank you the trust placed in our entity.
Finally, we join the thanks to all health professionals and other professionals who provide their delivery to overcome this crisis.